Do you need a translator?

Should you require a translator or sign language interpreter, please ask to use our Video Remote Interpreting (VRI) from one of our healthcare providers. This includes all aspects of communciations with patient, from explaining symptoms and potential treatment, to relaying medication allergies, detials of needed procedures and intructions for follow-up care.

"Good COMMUNICATION
is essential to quality care."

 

What Is Video Remote Interpreting?

VRI stands for Video Remote Interpreting – which refers to reaching a language or ASL interpreter over a videophone call. VRI marries the benefits of face-to-face interpretation with the on-demand nature of over the phone interpretation (OPI).

In a standard VRI situation, there are two parties in a single location experiencing a communication barrier. They use a videophone device (such as a webcam, tablet or smartphone) to place a call to an interpreter at a second location. The interpreter assists with the communication barrier and once everyone is satisfied the call is terminated and the interpreter is free to take more calls from different locations.

VRI is an effective language barrier solution because it is instant, mobile and economical. Stratus Video is an industry leader in VRI. Our interpreters are available 24x7x365, are all medically certified and can connect with the dialer in less than 30 seconds.

Benefits of VRI:

  • Visual interpretation: The majority of our communication is non-verbal, OPI does not account for non-verbal cues but VRI does
  • Immediate connection: Callers no longer have to wait for an on-site interpreter. With VRI a reliable, face-to-face interpreter can be reached in under 30 seconds. This is ideal for unexpected communication barriers or emergency situations.